Shipley's Doughnuts

Reviews about Shipley's Doughnuts

• 2 / 5

  By Melinda Gonzales
  I have been in Magnolia, Arkansas for about a month now and within that time the service of this establishment has gone down. When we first arrived here and made a visit around 0530 in the morning, the drive thru and was greeted with a smile and a "good morning" and the donuts were fresh and hot. Around the 3rd visit, the staff was different and again in the drive thru, the window opened and the girl just looked at me, no greeting, no smile, donuts were warm though. About the 6th visit, same non greeting attitude, cold donuts. Last week, I got there early, waited for them to open, the young man opened the door, I gave him a minute then I went inside, I grabbed 2 choc milks and ordered 1/2 dz glazed, 1/2 dz choc iced, he stated that it would be about 20 min because he woke up late and there are no donuts, I did notice the choc milk was about 2 days till expired (I always check), I put the milk back and left, I had a working man waiting for these donuts and I didn't have time to wait.NOTE TO MANAGER: PLEASE TELL YOUR STAFF NOT TO OPEN UNLESS YOU ARE PREPARED TO FEED YOUR HUNGRY CUSTOMERS THAT ARE ON THEIR WAY TO WORK! This morning, my fiance went to pickup the same order, he stated that the same old unhappy attitude was at the drive thru window, the young man just looked at him when after he finally noticed a customer was waiting there, the donuts tasted cold and old and when he got to our room, I noticed the milk was expired 2 days ago. I told him to return the milk on the way to work and get a refund, so he did. My fiance's coworker decided to order kolaches and after he bit into the kolache once on the road, he immediately spit it out because it was very cold, he was angry. That was it, the service is extremely poor and sometimes the food is mediocre. We will not be going back.They need the old, friendly staff back, the "kids" that work there now, do not seem to want to be there and don't appear to care about customer service.FAIL.
  September 01, 2016